Assessment Terms of Use

These Assessment Terms of Use (“Terms”) are an agreement between you and Quiet Delta LLC (“Quiet Delta,” “we,” “us”) and govern your use of the Quiet Delta AI Maturity Assessment (the “Assessment”) and the report it produces (your “Report”).

You accept these Terms by checking the box presented before you begin. That single acceptance covers these Terms and our Website Terms of Use, which is incorporated by reference and governs your use of our website and your account; we record the version you accepted. If you do not agree, do not start an Assessment.

How we handle personal information — what we collect, how we use it, who processes it on our behalf, and how to exercise your rights — is described in our Privacy Policy.

Eligibility. You must be at least 18 years old and able to form a binding contract. If you are taking the Assessment on behalf of an organization, you represent that you have authority to do so, and “you” refers to that organization.

If your organization has signed a Master Services Agreement with us, that agreement governs your engagement and controls over these Terms where they conflict.

The Assessment asks structured questions about your organization’s AI practices and produces a Report containing stage scores, a written summary, and suggested next steps.

The Report is informational. It is not professional advice. It is not legal, financial, investment, tax, accounting, compliance, or regulatory advice, and it does not create a consulting, advisory, fiduciary, or attorney-client relationship. Consulting engagements with Quiet Delta are governed by a separate signed agreement.

Scores and recommendations are generated from the answers you give. They reflect what you told us and the assumptions built into our methodology. You are responsible for reviewing the Report and exercising your own judgment before acting on it or sharing it.

We do not guarantee any particular business result, cost saving, or improvement in your maturity stage.

3.1 Your Content. You retain ownership of the information you submit (“Your Content”). You grant us a non-exclusive, worldwide license to host, process, and analyze Your Content in order to produce and support your Report. You are responsible for having the right to submit Your Content.

3.1.1 Aggregated and de-identified data — what we reserve. Separately from the license in section 3.1, we may create aggregated, de-identified data derived from assessments, and we may use and own that aggregated data in order to improve the Assessment and to publish benchmarks (see section 5). Aggregated data will never identify you or your organization, we will not attempt to re-identify it, and we will not publish a benchmark drawn from so few participants that you could reasonably be identified from it. This reservation does not license Your Content itself for any other purpose.

3.2 What not to submit. Do not submit information you are not permitted to share — for example, another party’s confidential information, or personal information about individuals beyond what the Assessment asks for. Do not submit health information, payment card numbers, government identification numbers, or other regulated categories of data. The Assessment does not ask for them and is not built to hold them.

3.2.1 Your indemnity for Your Content. You will defend, indemnify, and hold Quiet Delta harmless from any third-party claim, and any resulting loss, arising from (a) your submission of content you did not have the right to submit, or (b) your submission of a category of data section 3.2 tells you not to submit. This is limited to claims arising from Your Content. It does not apply to a claim caused by Quiet Delta’s own breach of these Terms, and it does not apply to how we handle personal information, which is governed by our Privacy Policy and, where one is signed, the Master Services Agreement and its Data Processing Addendum.

3.3 Protecting the Assessment itself. The Assessment is the product of substantial work and is how we make a living. You agree not to:

• copy, scrape, or systematically extract the questions, rubrics, anchor text, stage definitions, or intervention content, whether manually or by automated means;
• take the Assessment, or create accounts, for the purpose of collecting its contents rather than assessing your own organization;
• reverse engineer or attempt to derive our scoring methodology;
• use the Assessment or your Report to build, train, or improve a competing assessment, product, or model;
• resell, sublicense, or provide the Assessment to third parties as a service;
• use automated means to submit answers, or interfere with, probe, or circumvent the platform's security, rate limits, or abuse protections; or
• submit content that is unlawful, malicious, or infringes another party's rights.

3.4 Consequences. We may suspend or terminate your access, and invalidate a Report, if we reasonably believe you have breached section 3.3. Where practical we will tell you why and give you an opportunity to respond.

Part of your Report — the written summary of your results — is generated by an AI model. We want you to know exactly what that involves, because it is narrower than most people assume.

Where it runs. Google Vertex AI (Gemini models), inside Quiet Delta’s own Google Cloud project, in the United States (us-central1).

What is sent to the model. Only your computed results: your overall stage and its label, the stage scale, your per-dimension and per-gateway stage numbers, a confidence indicator, and your industry category.

What is never sent to the model. Your name. Your email address. Your organization’s name. Your account identifiers. Any free text you or your colleagues wrote. Written rationale and respondent comments that appear in your Report are assembled in your browser from your own data and never reach the model.

Under the Google Cloud terms that govern Vertex AI, what we send is not used to train Google’s models.

AI output can be wrong. It may be inaccurate, incomplete, or miss context that matters to you. Treat it as a starting point for a conversation, not a conclusion.

As between you and Quiet Delta, and subject to these Terms, you own your Report and may use it inside your organization freely.

If you publish or distribute your Report outside your organization, attribute it to Quiet Delta (for example, “Generated with the Quiet Delta platform”). You may not present it as an independent audit, certification, or accreditation — it is a self-reported assessment.

Quiet Delta retains ownership of everything underneath: the Assessment itself, our questions, rubrics, anchor text, scoring methodology, intervention catalogs, and software. Your Report is yours; the instrument that produced it is ours.

We may use aggregated, de-identified data derived from assessments to improve the Assessment and to publish benchmarks. Aggregated data will never identify you or your organization, and we will not attempt to re-identify it.

Free Assessments are provided at no charge and cover a subset of the full Assessment. We may change or discontinue the free tier at any time. Because no fee is paid, free Assessments are provided as is, and section 8’s limitation applies with a floor of one hundred U.S. dollars ($100).

The Assessment and the Report are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Assessment will be uninterrupted or error-free, or that AI-generated content will be accurate.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud.

To the maximum extent permitted by law, Quiet Delta LLC’s aggregate liability arising out of or relating to the Assessment or your Report is limited to the greater of (a) the amounts you paid us for the Assessment giving rise to the claim, or (b) one hundred U.S. dollars ($100). Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, even if advised of the possibility.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Versioning. Each version of these Terms carries an effective date, and your account records the version you accepted. For material changes we will notify you and, where required, ask you to accept the new version before you start another Assessment. A Report you already received remains governed by the version you accepted when you took it.

Ending. You may stop using the Assessment at any time. We may suspend or end your access for breach of these Terms or the Website Terms of Use, suspected fraud, or as required by law. Sections 3–5, 7–8, and 10–12 survive. Deletion of your data is handled per the Privacy Policy.

Governing law. The laws of the State of Colorado, without regard to conflict-of-laws principles, with exclusive jurisdiction in the state and federal courts in the City and County of Denver, Colorado.

Contact. support@quietdelta.ai

The Assessment depends on third-party providers, including Google Cloud, Google Cloud Identity Platform, Cloudflare, Google reCAPTCHA Enterprise, and Mailgun. Their availability affects ours, and their processing of your information is described in our Privacy Policy.

We may modify, improve, or discontinue parts of the Assessment. We may revise questions, rubrics, or scoring as our methodology develops. Changes to scoring do not retroactively alter a Report you have already received, and we will not silently rescore a completed Assessment.

We are not liable for delay or failure caused by events beyond our reasonable control.

You agree that checking the acceptance box constitutes your electronic signature and forms a binding agreement, and that we may provide these Terms, notices, and other records to you electronically. You may withdraw consent to electronic records by contacting support@quietdelta.ai, but doing so means you can no longer use the Assessment.

Our records of your acceptance — the version accepted and the time of acceptance — are the record of these Terms as between us, absent manifest error.

12.1 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent needed to make it enforceable, or if it cannot be, severed. The rest of these Terms remains in effect.

12.2 Entire agreement. These Terms, together with the Website Terms of Use, are the entire agreement between you and Quiet Delta about the Assessment, and supersede prior communications about it. They do not supersede a signed Master Services Agreement. The Privacy Policy describes our privacy practices and is not part of this agreement.

12.3 Assignment. You may not assign these Terms. We may assign them to a successor in a merger, acquisition, or sale of substantially all our assets.

12.4 Waiver. Our failure to enforce a provision is not a waiver of it.

12.5 No third-party beneficiaries. These Terms are between you and Quiet Delta only.

12.6 Notices. We may give you notice at the email address on your account; you are responsible for keeping it current. Notices to us go to support@quietdelta.ai.

What is sold here. Two paid Assessments may be purchased on this site: Self-Serve and Foundations. Both are one-time purchases. What each includes, and its price, are shown on our pricing page and again at checkout before you pay.

Nothing sold here renews. Self-Serve and Foundations are charged once. There is no recurring charge, no subscription, and nothing to cancel.

Consulting is not sold here. Our ongoing advisory engagements, including the Growth and Transformation retainers, are not available for purchase on this site. They are arranged through an enquiry and are governed by a signed Master Services Agreement and a statement of work between us. These Terms do not govern a consulting engagement, and nothing on this site starts one.

Payment processing. Payments are processed by Stripe, Inc. We do not receive or store your full card details. By purchasing, you authorize us and Stripe to charge your payment method the amount stated at checkout, plus any applicable taxes.

Pricing. The price that applies is the one stated at checkout. We may change prices going forward; a change never affects a purchase already completed.

Activation. Access to what you bought is granted once your payment is confirmed complete. A payment that is still pending is not access. If you have paid and do not have access within a reasonable time, email support@quietdelta.ai and we will put it right.

13.1 Refund window. You may request a full refund within 24 hours of purchase, by emailing support@quietdelta.ai from your account email with your receipt or the date of payment.

13.2 Refund condition. A refund is available only if the Assessment you bought has not been materially completed. It is materially completed once nine (9) or more distinct Assessment questions have been answered on it, by any respondent, or once a completed Assessment or Report has been generated. After that, or after the 24-hour window has passed, the purchase is non-refundable — except under §13.4, which always applies.

13.3 Refund processing. Approved refunds are returned to the original payment method through Stripe, normally within 5–10 business days of approval. We confirm by email when a refund is initiated. Refunding a purchase ends the paid access it bought.

13.4 Billing errors, duplicate charges, and paid-but-no-access. If you were charged in error, charged twice, or paid and did not receive access, email support@quietdelta.ai. We will either grant the access you paid for or refund it in full — your choice. This applies whatever the 24-hour window says and whether or not the Assessment was materially completed.

13.5 Chargebacks. Please contact us before disputing a charge with your bank; we resolve billing problems quickly. If a chargeback is filed, the paid access associated with the disputed purchase is suspended while the dispute is open, and is revoked if the dispute resolves against the purchase.

13.6 Billing support. Payment and billing questions go to support@quietdelta.ai. We respond within 2 business days.

13.7 Your statutory rights. Nothing in this section limits any right you have under applicable law that cannot be waived.